At Urban Comforts, we offer bespoke sofas that are made to order based on your specific preferences, including fabric, color, size, and design. This allows for a high level of customization, ensuring the sofa fits perfectly into your space. Stock items, on the other hand, are pre-made sofas that come in set sizes and designs with limited customization options. Bespoke items give you full control over the final product, while stock items provide quicker delivery.
Yes, a sofa-bed typically includes an internal mattress, making it slightly firmer than a regular sofa. However, at Urban Comforts, we ensure that both our sofas and sofa-beds offer superior comfort, using high-quality foam and materials to enhance your seating experience, whether lounging or sleeping.
Absolutely! We specialize in custom designs, and you are welcome to provide your own fabric if you wish. We work closely with you to ensure that every detail meets your expectations, whether it’s a custom fabric or a unique design feature.
Yes, we offer loose cover sofas, which are ideal if you want the flexibility to remove and wash the covers regularly. This is a great option for homes with children or pets, where the sofa may need extra care.
Yes, we offer a range of child- and pet-friendly fabrics that are durable, stain-resistant, and easy to clean. These fabrics are designed to withstand everyday wear and tear while maintaining their aesthetic appeal.
For our loose cover sofas, most fabrics are machine washable, though we recommend following specific care instructions based on the fabric you choose.
For leather sofas, we recommend using a soft cloth and a leather cleaner to gently wipe away dirt and stains. Avoid harsh chemicals, and moisturize the leather regularly to prevent it from drying out and cracking.
If a spill occurs, it’s best to blot (not rub) the stain immediately with a clean cloth. For fabric sofas, using a mild soap solution can help remove the stain. For tougher stains, professional cleaning may be required.
For standard sofas, you can place an order directly through our website by selecting your sofa and customization options. For custom-made sofas, please contact us via WhatsApp or Instagram, and our team will guide you through the process to ensure every detail is precise and tailored to your needs.
For website orders, you will receive a confirmation email with all the details of your purchase. For custom orders, we will confirm your details via chat and email for your final approval.
Yes, for website orders, you will receive an email confirmation. For custom orders, we will send you the details via both chat and email for you to confirm.
Yes, changes can be made within 24 hours of placing your order. Simply contact us via phone or email, and we’ll assist with any adjustments.
Yes, we offer trade discounts for interior designers and bulk purchases. Please contact us for more information on trade pricing.
We recommend measuring your space carefully before placing your order. If you’re unsure, we offer virtual consultations to help with measurements.
We aim to deliver all bespoke orders within 10 days. Stock items may have shorter delivery times.
If you need a sofa urgently, please contact us, and we’ll do our best to accommodate your request, depending on production schedules.
We deliver across the UK. Unfortunately, we do not offer overseas delivery at this time.
You will receive 24 hours’ notice before delivery, and on the delivery day, we will provide a 1-hour notice prior to arrival.
You will receive 24 hours’ notice before delivery, and on the delivery day, we will provide a 1-hour notice prior to arrival.
Yes, we can store your sofa free of charge until you are ready for delivery.
Unfortunately, we do not offer a furniture removal service at this time. You will need to arrange for the disposal of old items before your new sofa arrives.
For customised orders, a £50 deposit is required to secure your order. You can pay the deposit via cash or bank transfer, and we also accept credit card payments if you inform us in advance when placing the order.
Yes, for customised orders, a £50 deposit is required when you place your order. The remaining amount is due upon delivery.
You can pay the remaining balance in cash or via bank transfer at the time of delivery.
If you wish to cancel your order, please contact us within 48 hours. Cancellations after this period may incur a fee depending on the customization of your sofa.
If you are unhappy with your order, you can return it within 14 days of delivery. Please note, bespoke orders are non-returnable unless there is a manufacturing defect.
Refunds are typically processed within 10-15 working days after a full inquiry and inspection of the returned product.
All our sofas and sofa-beds come with a 1-year warranty on the frame and foam, ensuring long-term durability and comfort.
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